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QLogic SANtrack Prime - Extended service agreement - replacement - 1 year - on-site - 24 hours a day / 7 days a week - 4 h at Backoffice
QLogic SANtrack Prime - Extended service agreement - replacement - 1 year - on-site - 24 hours a day / 7 days a week - 4 h
PRIME-SB5202
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This product is no longer available.
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QLogic understands the unique needs and complexities of each and every storage area network (SAN). As a result, QLogic's SANtrack Service and Support Program provides customers with a flexible way to create a unique service and support package designed specifically to meet your distinct business requirements. The Prime Plan is designed as a superior offering including 7X24 help desk availability with less than thirty minute telephone response time, 4-hour on-site service commitment and hardware replacement from strategically placed inventory support locations. The Prime Service Plan is the perfect service plan for businesses that demand business continuity with its always-available support!| Product Description | QLogic SANtrack Prime - extended service agreement - 1 year - on-site | | Type | Extended service agreement | | Service Included | Replacement | | Location | On-site | | Return Shipment | At manufacturer expense | | Full Contract Period | 1 year | | Response Time | 4 hours | | Service Availability | 24 hours a day / 7 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | On-site |
| Return Shipment | At manufacturer expense |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
DETAILS |
| Service & Support Details | Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday
Extended service agreement - replacement - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year |
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