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Alcatel SUPPORTtotal - Extended service agreement - replacement - 1 year - on-site - 24 hours a day / 7 days a week - 4 h at Backoffice
Alcatel SUPPORTtotal - Extended service agreement - replacement - 1 year - on-site - 24 hours a day / 7 days a week - 4 h
801987-00
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This product is no longer available.
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SUPPORTtotal is an annual maintenance program with 4-hour onsite replacement of network hardware components. Alcatel will dispatch a trained replacement technician to arrive on site within four hours of diagnosis, seven days a week, 24 hours a day.| Product Description | Alcatel SUPPORTtotal extended service agreement - 1 year - on-site | | Type | Extended service agreement | | Service Included | Replacement | | Location | On-site | | Full Contract Period | 1 year | | Response Time | 4 hours | | Service Availability | 24 hours a day / 7 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
DETAILS |
| Service & Support Details | Extended service agreement - replacement - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - remote monitoring - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 1 year
New releases update - 1 year |
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