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Alcatel SUPPORTplus - Extended service agreement - replacement - 3 years - shipment - 10x5 - 24 h at Backoffice
Alcatel SUPPORTplus - Extended service agreement - replacement - 3 years - shipment - 10x5 - 24 h
802030-36
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This product is no longer available.
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SUPPORTplus customers have access to the Alcatel eND technical response center 7 days a week, 24 hours a day. With total hold time averaging less than one minute, you are ensured prompt attention with an Alcatel support engineer.| Product Description | Alcatel SUPPORTplus extended service agreement - 3 years - shipment | | Type | Extended service agreement | | Service Included | Replacement | | Location | Shipment | | Return Shipment | At manufacturer expense | | Full Contract Period | 3 years | | Response Time | 24 hours | | Service Availability | 10 hours a day / 5 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Return Shipment | At manufacturer expense |
| Full Contract Period | 3 years |
| Response Time | 24 hours |
| Service Availability | 10 hours a day / 5 days a week |
DETAILS |
| Service & Support Details | Extended service agreement - replacement - 3 years - shipment - response time: 24 hours - availability: 10 hours a day / Monday-Friday
Technical support - remote monitoring - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 3 years
New releases update - 3 years |
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