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McAfee PrimeSupport Hardware Onsite Year 1 - Extended service agreement - parts and labour - 1 year - on-site - NBD at Backoffice
McAfee PrimeSupport Hardware Onsite Year 1 - Extended service agreement - parts and labour - 1 year - on-site - NBD
RF3200SIGAA
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This product is no longer available.
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Complementing Network Associates existing leading-edge software support solutions, the PrimeSupport Hardware Program is designed to address and meet the needs customers have for different levels of problem resolution, and fixes for all of their installed network infrastructure hardware. Because hardware solutions are an integral part of a businesses overall security infrastructure, the level of support for those solutions must be efficient and cost-effective in order to ensure network availability, security and reliability while meeting budget requirements. The PrimeSupport Hardware Program provides customers with the flexibility to select the level of support that best suits their business needs. With the PrimeSupport Hardware Onsite service, Network Associates works with the customer to schedule a dedicated service technician coming on-site within one business day to service installed McAfee or Sniffer equipment. Network Associates has partnered with Getronics, a leading worldwide provider of vendor-independent solutions and services to IT professionals, to enable this rapid-response service. This industry-leading support offering helps ensure that businesses are operating as effectively as possible, while providing optimal protection for their investment in security solutions.| Product Description | McAfee PrimeSupport Hardware Onsite Year 1 - extended service agreement - 1 year - on-site | | Type | Extended service agreement | | Service Included | Parts and labour | | Location | On-site | | Full Contract Period | 1 year | | Response Time | Next business day |
GENERAL |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
DETAILS |
| Service & Support Details | Extended service agreement - parts and labour - 1 year - on-site - response time: next business day
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday |
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