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Business Communications Manager Professional Call Center - W/ Reporting Software Authorization Code 2.0 - licence - 20 seats at Backoffice
Business Communications Manager Professional Call Center - W/ Reporting Software Authorization Code 2.0 - licence - 20 seats
NTKC0126
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This product is no longer available.
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In today's ever-changing business environment, creating a call center that delivers top-flight customer service can give your company a competitive edge. And by activating either the Basic or Professional Call Center solution on your Business Communications Manager, your business can create a cost-efficient system for fielding large volumes of calls by a minimal number of agents. The key to creating a successful call center is measurability - when call volume and agent performance can be tracked and analyzed, it leads directly to enhanced customer service. Business Communications Manager now includes powerful tracking and reporting capabilities that enable call patterns to be matched with appropriate personnel resources. These turnkey reports are ideal for allocating resources, enabling your company to determine the correct number of agents and skillset resources to precisely meet your customers' needs. Key factors such as daily and seasonal trends and skillset usage are easily tracked, delivering a cost-effective solution by ensuring call center efficiency. The advanced features included in the Business Communications Manager Call Center solution can enable your company to go head-to-head with your toughest competitors. By ensuring that calls are answered quickly and routed to the agent best suited to answer the caller's concerns, your company can gain a strategic edge by delivering superior customer service. The Call Center solution is tightly integrated with the other powerful features of the Business Communications Manager platform, including CallPilot voice mail, auto attendant, and Caller ID data from the public switched network. These interlinked features are a key component of the Nortel Networks Call Center communications solutions.| Product Description | Business Communications Manager Professional Call Center - licence | | Category | Internet & communication applications | | Subcategory | Internet & communication - IP telephony | | Bundled with | Reporting Software Authorization Code 2.0 | | License Type | Licence | | License Qty | 20 seats | | License Pricing | Standard |
GENERAL |
| Category | Internet & communication applications |
| Subcategory | Internet & communication - IP telephony |
| Bundled with | Reporting Software Authorization Code 2.0 |
SOFTWARE |
| License Type | Licence |
| License Qty | 20 seats |
| License Pricing | Standard |
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