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Symantec Gold Support - Extended service agreement - replacement - 2 years - shipment - 24 h at Backoffice
Symantec Gold Support - Extended service agreement - replacement - 2 years - shipment - 24 h
10234913
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This product is no longer available.
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Gold Support is designed for an individual or a small IT department that operates a small to medium-size network and that requires consistent phone support during normal business hours. Gold Support includes unlimited access to a Symantec Enterprise Support Agent during normal regional business hours (Monday through Friday) with online support options available 24x7x365. Security Response Alerting Service is also available as an optional service, so you can be notified quickly when a major virus or Denial of Service attack (Dos) occurs. This service covers Symantec Gateway Security 360 appliance with VPN and wireless options.| Product Description | Symantec Gold Support extended service agreement - 2 years - shipment | | Type | Extended service agreement | | Service Included | Replacement | | Location | Shipment | | Full Contract Period | 2 years | | Response Time | 24 hours |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 2 years |
| Response Time | 24 hours |
DETAILS |
| Service & Support Details | Extended service agreement - replacement - 2 years - shipment - response time: 24 hours
Technical support - phone consulting - 2 years - availability: business hours / Monday-Friday
Technical support - web knowledge base access - 2 years - availability: 24 hours a day / Monday-Sunday
New releases update - 2 years |
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