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VMware Support and Subscription Gold - Technical support - emergency phone consulting - 3 years - 12x5 - 4 business hours - for VMware ACE Enterprise Kit ( v. 2 ) at Backoffice
VMware Support and Subscription Gold - Technical support - emergency phone consulting - 3 years - 12x5 - 4 business hours - for VMware ACE Enterprise Kit ( v. 2 )
ACE2-ENT-G-SSS-3YR-C
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This product is no longer available.
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VMware Gold Support is designed for non-mission-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.| Product Description | VMware Support and Subscription Gold - technical support - 3 years - for VMware ACE Enterprise Kit | | Service & Support | Technical support | | Service Included | Emergency phone consulting | | Full Contract Period | 3 years | | Response Time | 4 business hours | | Service Availability | 12 hours a day / 5 days a week | | Software Title | VMware ACE Enterprise Kit | | Version | 2 |
GENERAL |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 3 years |
| Response Time | 4 business hours |
| Service Availability | 12 hours a day / 5 days a week |
SOFTWARE |
| Software Title | VMware ACE Enterprise Kit |
| Version | 2 |
DETAILS |
| Service & Support Details | Emergency phone consulting - 3 years - response time: 4 business hours - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday - severity level 1
Phone consulting - 3 years - response time: 8 business hours - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday - severity level 2
Phone consulting - 3 years - response time: 12 business hours - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday - severity level 3
Phone consulting - 3 years - response time: 12 business hours - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday - severity level 4
Web knowledge base access - 3 years
New releases update - 3 years
Remote monitoring - 3 years
Web support - 3 years - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday |
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