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3Com Express - Technical support - replacement - 3 years - on-site at Backoffice
3Com Express - Technical support - replacement - 3 years - on-site
3CS-EXP4-313
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This product is no longer available.
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For customers who install and maintain their own network hardware, the 3Com Express service is a sound choice. Designed to supplement a mature in-house support organization, the Express service provides easy access to 3Com technical expertise. The service includes advance shipment of replacement hardware, telephone support, software updates, and Web-based services. Express customers receive telephone support from knowledgeable technical support engineers within one hour of phoning in a question or a concern to 3Com. Choose either standard business hours or 24 x 7 response coverage. In the unlikely event of hardware failure, the Express service provides guaranteed advance hardware replacement. Choose either four hour or next business day response to ensure minimal network downtime. Software upgrades ensure that Express customers optimize network performance by gaining access to the most recent versions of 3Com software. Sophisticated Web tools help customers track phone support cases, proactively resolve network problems, and receive requested information at the desktop. This support is intended for products within a price range of $2,451 - $3,000.| Product Description | 3Com Express technical support - 3 years - on-site | | Type | Technical support | | Service Included | Replacement | | Location | On-site | | Full Contract Period | 3 years | | Response Time | 4 hour(s) |
GENERAL |
| Type | Technical support |
| Service Included | Replacement |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hour(s) |
DETAILS |
| Service & Support Details | Technical support - replacement - 3 years - on-site - response time: 4 hour(s) - availability: 8/5 hours a day / days a week
Technical support - phone consulting - 3 years - response time: 4 hour(s) - availability: 8/5 hours a day / days a week
New releases update - 3 years
Technical support - web knowledge base access - 3 years - availability: 24/7 hours a day / days a week |
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