|
|
Alcatel SUPPORTplus - Extended service agreement - replacement - 2 years - shipment - 10x5 - 24 h at Backoffice
Alcatel SUPPORTplus - Extended service agreement - replacement - 2 years - shipment - 10x5 - 24 h
801592-24
|
This product is no longer available.
|
Alcatel is committed to serving its customers from the early phases of project definition until project completion and much beyond. All-in-One Alcatel Service is the brand name for all services across Alcatel. Services are in modular form and may be sold separately or in a package according to the customer's requirements. SUPPORTplus program offers technical support for problem resolution, including provision and replacement of field replaceable units, remote actions within 4 hours, on site intervention within 8 hours.| Product Description | Alcatel SUPPORTplus extended service agreement - 2 years - shipment | | Type | Extended service agreement | | Service Included | Replacement | | Location | Shipment | | Return Shipment | At manufacturer expense | | Full Contract Period | 2 years | | Response Time | 24 hours | | Service Availability | 10 hours a day / 5 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Return Shipment | At manufacturer expense |
| Full Contract Period | 2 years |
| Response Time | 24 hours |
| Service Availability | 10 hours a day / 5 days a week |
DETAILS |
| Service & Support Details | Extended service agreement - replacement - 2 years - shipment - response time: 24 hours - availability: 10 hours a day / Monday-Friday
Product info support - web knowledge base access - 2 years
Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday
New releases update - 2 years
Technical support - remote monitoring - 2 years - availability: 24 hours a day / Monday-Sunday |
|
|
|
