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IBM e-ServicePac - Extended service agreement - parts and labour - 3 years - on-site - 9 hours a day / 5 days a week - 4 h at Backoffice
IBM e-ServicePac - Extended service agreement - parts and labour - 3 years - on-site - 9 hours a day / 5 days a week - 4 h
14R1477
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This product is no longer available.
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e-ServicePac is an Internet-enabled registration tool that offers increased flexibility and availability of service to customers and Business Partners. IBM offers e-ServicePacs to provide warranty services for PC servers, desktop and mobile product lines. This solution provides customers quick, 24x7 activation of IBM services, simple procedure for Business Partners or end users logging onto an IBM Internet site, a single authorization number allowing a customer to activate multiple machines for easier reference when requesting service, attachment capabilities to eliminate need for duplicate data entry. e-ServicePac offers you a fast, easy and efficient service.| Product Description | IBM e-ServicePac extended service agreement - 3 years - on-site | | Type | Extended service agreement | | Service Included | Parts and labour | | Location | On-site | | Full Contract Period | 3 years | | Response Time | 4 hours ( target time ) | | Service Availability | 9 hours a day / 5 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours ( target time ) |
| Service Availability | 9 hours a day / 5 days a week |
DETAILS |
| Service & Support Details | Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 9 hours a day / Monday-Friday |
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