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VMware Support and Subscription Gold - Technical support - phone consulting - 1 year - 12x5 - for VMware Infrastructure Enterprise - upgrade licence - 2 additional processors - upgrade from Standard at Backoffice
VMware Support and Subscription Gold - Technical support - phone consulting - 1 year - 12x5 - for VMware Infrastructure Enterprise - upgrade licence - 2 additional processors - upgrade from Standard
VI-STD-ENT-G-SSS-UG-C
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This product is no longer available.
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VMware Gold Support is designed for non-mission-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.| Product Description | VMware Support and Subscription Gold - technical support - 1 year - for VMware Infrastructure Enterprise | | Service & Support | Technical support | | Service Included | Phone consulting | | Full Contract Period | 1 year | | Service Availability | 12 hours a day / 5 days a week | | Software Title | VMware Infrastructure Enterprise | | License Type | Upgrade licence | | License Qty | 2 additional processors | | Upgrade from | Standard |
GENERAL |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Service Availability | 12 hours a day / 5 days a week |
SOFTWARE |
| Software Title | VMware Infrastructure Enterprise |
| License Type | Upgrade licence |
| License Qty | 2 additional processors |
| Upgrade from | Standard |
DETAILS |
| Service & Support Details | Phone consulting - 1 year - response time: 4 business hours - availability: business hours / Monday-Friday - severity level 1
Phone consulting - 1 year - response time: 8 business hours - availability: business hours / Monday-Friday - severity level 2
Phone consulting - 1 year - response time: 12 business hours - availability: business hours / Monday-Friday - severity level 3
Phone consulting - 1 year - response time: 12 business hours - availability: business hours / Monday-Friday - severity level 4
Web support - 1 year - availability: business hours / Monday-Friday
Web knowledge base access - 1 year
New releases update - 1 year |
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