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HP Proactive Select services start with a proactive delivery plan that is developed by an Account Support Manager (ASM) and you together. The proactive delivery plan will identify your IT goals and critical success factors. The ASM will then recommend a selection of service activities that align with the objectives in the proactive delivery plan. The final decision on how your credits are used is made by you, and that decision will be documented in the proactive delivery plan. The ASM will then organize the delivery of the specified service activities, in some cases delivering service activities directly and in other cases bringing in specialist resources. The ASM will periodically review the proactive delivery plan with you and update it annually to help ensure that the proactive delivery plan and chosen service activities remain relevant to your changing needs. This flexibility enables you to adapt the service over the lifecycle of your IT products.

You have the flexibility of choosing from a variety of service activities ranging from assessments, performance analysis, firmware management, and project management to onsite technical forums. These service activities cover a broad spectrum of IT technology domains including servers, blades, operating systems, storage, SANs, networks, ISV software, virtualization, power and cooling, and security and ITSM. The end result is a solution that is designed by you to help you meet your IT and business goals.